Refund & Cancellation Policy

Revised September 9, 2026.

At Vita10 Therapy, we want you to feel confident in your care. This policy explains when refunds are available and what to expect if you need to cancel or reschedule.

30-Day Refund Window (Unused Services)

Prepaid services that have not yet been provided are refundable within thirty (30) days of purchase. Refunds apply only to the unused portion of a package, membership, or prepaid service. Any services already provided are deducted at the regular per-service rate before a refund is issued. Approved refunds are returned to the original method of payment and may take up to 7–10 business days to process.

Non-Refundable Services

• Once hormone pellets have been inserted, that service is non-refundable, as it is a completed medical procedure.
• Once a prescription has been issued or dispensed — including compounded medications and injectable hormone therapy — it is non- refundable, whether or not it has been picked up or started.
• IV infusions and other services already administered are non-refundable.
• Lab draws and lab-processing fees are non-refundable once the draw has been performed.
• Products and supplements are non-refundable once opened or used.

Cancellations & No-Shows

Please cancel or reschedule appointments at least 24 hours in advance. Cancellations with less than 24 hours’ notice, and missed appointments, may be subject to a $50 fee. This fee does not apply to documented medical emergencies.

Medically Contraindicated Care

If a Vita10 provider determines a prepaid service is not medically appropriate and it has not yet been provided, that unused service will be refunded regardless of the 30-day window. This does not apply to pellets already inserted or prescriptions already issued.
Questions about a refund? Contact us at 940-323-8482 or info@vita10therapy.com, or speak with staff at your location.